Hasselblad announces comprehensive amendments to the Customer Care Program

New Camera Care Plan to provide international coverage to professional photographers, including 24 hour help desk and day-to-day exchange service.

High-end camera manufacturer Hasselblad has announced the launch of an extended warranty and service program designed to cover the needs of professional photographers on an international basis. The new program, which will go under the name Hasselblad Camera Care Plan, will be available to photographers via local Hasselblad partners as of November 21, 2008.

“Hasselblad has long had a reputation of producing the highest quality camera products available on the market,” says Corporate After Sales Manager, Carsten Kronborg, who will head up the new program. “And while we continue to provide the highest quality possible and design our cameras, lenses, and accessories to work reliably for many years to come, in the real world, things do go wrong sometimes – even with a Hasselblad. And when photography is your profession, any equipment down time is potential lost revenue or dissatisfied clients. For this reason, we have developed the Hasselblad Camera Care Plan.”

The Hasselblad Camera Care Plan will provide up to two years of extended warranty coverage on top of the standard factory warranty and the coverage will provide global support, regardless of where the camera was purchased, except in those countries where import regulations do not allow, such as India and Latin America. (Use the Care Plan Partner Locator at the following link to find a Hasselblad partner in your region: http://www.hasselblad.com/about-hasselblad/care-plan-partner-locator.aspx).

Hasselblad Battery Grip Rechargeable 7.2V, Lithium-ion Battery for the H1/H2 Medium Format Camera.

Via Hasselblad press release.